How do I place an order?
- Ordering at Essentials Alliance is easy. Placing your first order at Essentials Alliance? Please follow the below-mentioned steps:
- Just select the items you want to shop for.
- Enter your billing and shipping address.
- Enter your GST No. If you are a B2B buyer and want to GST benefit.
- Enter your payment information and you are home.
- If you need any assistance give us a call. We would love to take your order over the phone. You may contact us on +91 8287903982 to book your order in COD (Cheque On Delivery) mode. Call Timings:- 9:30 AM to 6:30 PM.
Does Essentials Alliance sell the products?
- All the products on this website are sold by Essentials Alliance only. We procure all products from genuine and trusted manufacturers and OEM and stock them in our warehouse. Essentials Alliance protects the interests of its buyers under a buyer protection policy. More details, please read our FAQs.
How will my order be delivered to me?
- Your order would be delivered through our delivery boy and reputed courier companies at your doorstep. Bulk Orders (greater than 10) & heavy items are shipped through the surface & may take more than 10 days for delivery.
How will I know if the order is placed successfully?
- Once your order is successfully placed, you will receive a confirmation over email or text message from Essentials Alliance.com. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history if you have placed the order through your log-in id.
What is the standard delivery time?
- Standard delivery time is 2-4 days for Delhi NCR and 7-8 days from the rest of India, however for some products delivery time may vary depending upon the availability or depending upon the size of the order.
Why is standard delivery time different for some products?
- Time taken to deliver a product depends upon the below-mentioned parameters:
- Stock availability
- Size of the order
- Shipping Address
- size of the product
- Make to Order products
Will I be informed once my order is processed?
- Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
I got a confirmation call for my order. Why is that?
- You receive a confirmation call for your order to verify if there isn’t any change with your order.
Do you take orders over the phone?
- Yes. We do take orders over the phone. You may contact us on +91 8287903982 to book your order on COD mode. Call Timings:- 9:30 AM to 6:30 PM
How do I check the status of my order?
- Our order status is updated to you via emails or SMS at every step. Once your order is placed you would receive an SMS and an email with your order details. Once your order is dispatched you receive an SMS with your tracking details. Please check your spam and old SMS-es for the status of your order, if you don’t see any updates. In case of any unforeseen events which delay your order, you would receive a special update from our end.
Why have I not received my order yet?
- Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real-time status of your order.
Can I place a bulk order for an item(s)?
- Yes, we accept bulk orders, please place an order and we will call you on the number provided by you.
Can I add an item to my order after I have placed my order?
- Unfortunately no, however, you can simply place another order.
I tried placing an order using my credit card but it isn’t working. Can you help me place an order?
- Yes if your debit/credit card isn’t working we can always take your order over the phone. Do call us on +91 8287903982. Call Timings:- 9:30 AM to 6:30 PM
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
- Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate a refund within 3 days of your request. The receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
- Net Banking 5-7 business days
- Debit Card 5-7 business days
- Credit Card 7-21 business days
I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?
- Yes. Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
What is the difference between shipping and delivery?
- Shipping refers to the packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 3-7 days depending on the address specified for the order.
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
- For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in the future.
What should I do if I find my package opened or tampered with upon delivery?
- Essentials Alliance believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by email at [email protected] within the 2 days period of receiving order delivery. We will look at it immediately and get back to you.
Why did I receive a partial order?
- We are sorry you had to experience this but sometimes you need the ordered product may have some issue such as unavailability, expiry dated or condition of the product is up to the mark, Also please check if your order contains items with different delivery times. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!
- The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.
The status on the tracking website shows delivery was attempted but I was not there to receive it. Is it possible to get the delivery now?
- The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.